AiPro Institute
AiPro Institute™
IT Policies & Procedures Manual
Comprehensive Information Technology Governance Framework
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📌 Purpose & Scope
This manual establishes the IT policies, standards, and procedures for AiPro Institute™. All employees, contractors, and third-party users must comply with these policies to ensure information security, system reliability, and regulatory compliance.
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Section 1: Acceptable Use Policy (AUP)
1.1
General Acceptable Use
Policy Statement:
Prohibited Activities:
- Accessing, storing, or distributing illegal, offensive, or inappropriate content
- Unauthorized access to systems, data, or networks
- Installing unlicensed or unauthorized software
- Using company resources for personal business or profit
- Downloading copyrighted materials without permission
1.2
Internet & Email Usage
1.3
Mobile Device Usage (BYOD)
Section 2: Information Security Policy
2.1
Data Classification & Handling
| Classification Level | Definition | Handling Requirements |
|---|---|---|
| Public | ||
| Internal | ||
| Confidential | ||
| Restricted |
2.2
Password Policy
Requirements:
- Minimum 12 characters with complexity requirements (uppercase, lowercase, numbers, symbols)
- Password expiration: 90 days for standard accounts, 60 days for privileged accounts
- Multi-factor authentication (MFA) required for all systems
- No password sharing or reuse across systems
- Use of approved password manager tools
2.3
Access Control & Least Privilege
2.4
Data Backup & Recovery
Section 3: Network Security Policy
3.1
Firewall & Network Segmentation
3.2
Remote Access & VPN
3.3
Wireless Network Security
Section 4: Incident Response Policy
4.1
Incident Classification
| Severity Level | Definition | Response Time |
|---|---|---|
| Critical (P1) | ||
| High (P2) | ||
| Medium (P3) | ||
| Low (P4) |
4.2
Incident Reporting Procedure
4.3
Post-Incident Review
Section 5: Change Management Policy
5.1
Change Request Process
All IT changes must follow this process:
- Request Submission: Submit change request via IT portal with business justification
- Impact Assessment: Technical team evaluates risk, dependencies, and resource requirements
- Approval: Change Advisory Board (CAB) reviews and approves/rejects
- Implementation: Execute change during approved maintenance window
- Verification: Test and validate successful implementation
- Documentation: Update system documentation and close change ticket
5.2
Emergency Changes
Section 6: IT Asset Management Policy
6.1
Hardware & Software Inventory
6.2
Software Licensing & Compliance
6.3
Asset Disposal & Data Sanitization
Section 7: Compliance & Auditing
7.1
Regulatory Compliance
| Regulation / Standard | Applicability | Compliance Owner |
|---|---|---|
| GDPR | ||
| SOC 2 | ||
| ISO 27001 | ||
| HIPAA |
7.2
Internal Audits & Reviews
Section 8: Security Training & Awareness
8.1
Mandatory Training Requirements
- New Hire Training: Complete IT security awareness within first week of employment
- Annual Refresher: All employees must complete annual security training
- Phishing Simulations: Quarterly phishing tests with remedial training for failures
- Role-Based Training: Additional training for IT staff, developers, and managers
Document Revision History
| Version | Date | Changes Made | Approved By |
|---|---|---|---|
Chief Technology Officer (CTO)
Date: _________________
Chief Information Security Officer (CISO)
Date: _________________
Chief Executive Officer (CEO)
Date: _________________
