AiPro Institute
AiPro Institute™
Incident Report & Root Cause Analysis
IT Incident Management & Post-Mortem Template
Incident Overview
Incident ID
Date Reported
Date Resolved
Severity Level
Incident Manager
Status
Incident Metrics
0h 0m
Time to Detect
0h 0m
Time to Respond
0h 0m
Time to Resolve
0
Users Affected
$0
Business Impact
0
Team Members
Incident Description
| Field | Information |
|---|---|
| Incident Title | |
| Affected System/Service | |
| Discovery Method | |
| Reported By | |
| Detailed Description | |
| Business Impact | |
| Users/Systems Affected |
Incident Timeline
Incident Detected
Initial Response
Investigation Began
Root Cause Identified
Fix Implemented
Service Restored
Root Cause Analysis (5 Whys Method)
| Level | Why? | Answer |
|---|---|---|
| Why #1 | Why did the incident occur? | |
| Why #2 | Why did that happen? | |
| Why #3 | Why did that happen? | |
| Why #4 | Why did that happen? | |
| Why #5 | Why did that happen? |
Root Cause Summary
Contributing Factors
| Factor Type | Description |
|---|---|
| Technical Factors | |
| Process Factors | |
| Human Factors | |
| Environmental Factors |
Resolution & Recovery Actions
| Field | Details |
|---|---|
| Immediate Actions Taken | |
| Permanent Fix Implemented | |
| Workarounds (if applicable) | |
| Systems/Data Verified |
Corrective & Preventive Actions
| Action Item | Owner | Priority | Due Date | Status |
|---|---|---|---|---|
Lessons Learned
| Category | Insights |
|---|---|
| What Went Well | |
| What Could Be Improved | |
| Knowledge Gaps Identified | |
| Communication Effectiveness | |
| Process Changes Recommended |
Communication & Stakeholder Notifications
| Date/Time | Audience | Message Summary | Channel |
|---|---|---|---|
Post-Incident Review Summary
Incident Manager
Date: _________________
IT Director / CTO
Date: _________________
CISO (if security-related)
Date: _________________
